Return Policy

RETURN POLICY

Thank you for your purchase. We hope you are happy with it. However, if you are not completely happy with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy. 

RETURNS

All returns must be made within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS

If you are unable to physically return the item to our store:

Please place the item securely in its original packaging and Receipt if available, and mail your return to the following address: 

Zig Zag Boutique - Shop 6, 8 Yamba St  Yamba NSW  2464

Please note, you will be responsible for all return shipping charges. We recommend that you use a trackable method of postage. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your store credit or exchange. Please allow at least (2) days from the receipt of your item to process your return or exchange. We will notify you via email when your returns have been processed. 

Please Note

Sale items are FINAL SALE and cannot be returned. 

Earrings not eligible for returns due to hygiene reasons.

EXEMPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.