Refund Policy

At Zigzag Boutique, we offer a 7-day return policy. This means you have 7 days from receiving your item to initiate a return.

Eligibility for Returns

To qualify for a return, your item must be:

In the same condition as when you received it
Unworn or unused, with tags attached
In its original packaging
Accompanied by a receipt or proof of purchase

Please note that all return postage costs are the responsibility of the customer. Original postage costs will not be refunded unless the item is damaged and a refund is issued. If you received free postage, the cost will be deducted from the purchase price if the return is due to sizing issues or an incorrect order.

How to Start a Return

To begin a return, contact us at zigzagboutiqueyamba@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

For any return-related questions, feel free to contact us at zigzagboutiqueyamba@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We will assess the issue and work to resolve it promptly.

If you have questions or concerns about a specific item, please reach out to us. ***Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to get what you need is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If the refund is approved, it will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

For any further questions or assistance, don’t hesitate to contact us at zigzagboutiqueyamba@gmail.com